How Do I...
If you are taking a regular course of medicines and require a further supply (after the doctor has seen you initially), you can request a repeat prescription in any of the following ways:
Drop In A Prescription Request
We have a special collection point at the main reception to avoid any waiting. There is also an information notice telling you when to collect your prescriptions. Any prescriptions left when the Surgery is closed will not be processed until the next working day and you should allow additional time to collect your prescription eg prescriptions left over the weekend will not to ready for collection until Wednesday afternoon.
At Your Local Pharmacy
You can drop your prescription into your selected pharmacy and they will deliver the request to the Medical Centre. Please leave two extra days for your request to be processed. View the local Pharmacy opening times here.
Post In Your Prescription Request
The Prescription Department
Burnham Medical Centre
The prescription is processed and ready for collection or delivery to the chemist in the usual way. Please allow for postage time plus the usual three working days at the medical centre.
If you would like us to return your prescription via the post please enclose a stamped addressed envelope. Allow a few extra days to include posting time.
With effect from 1st April 2012, Burnham and Berrow
Medical Centre will cease to operate the Repeat Prescription telephone line.
This service is being withdrawn for the following reasons:
Patient safety – we have been advised by our Medical Protection Society that the majority of prescription errors are made following telephone requests.
The patient safety concerns are usually said to be as a result of:
- insufficient details given by the patient,
- delayed communication from the hospital or
- administration problems
- misunderstanding between the patient and prescription clerk.
- Complaints from patients – we get numerous complaints from patients about the standard of the service we provide on this line. Despite our requests to only use this line if you are housebound and have no other way of ordering, we are unable to keep up with the demand of this ever increasing workload. We do not wish to compromise the standard of our services in the future.
We understand this may cause patients inconvenience and some concerns when this service is no longer available, but there are many ways that prescriptions can now be ordered that do not rely on telephoning the surgery, as outlined above.
Order Your Repeat Prescription Online
Once your request has been successfully submitted, you will be directed to a screen bearing the message "Thank you. Your repeat prescription has been e-mailed to the surgery" No further confirmation will be sent.
Please be aware that our e-mails are only read and actioned during normal surgery opening hours.
Please ensure that you allow sufficient time for your prescription to be ready when ordering via email.
IMORTANT NOTICE: Please be aware that it is NOT possible to collect repeat prescriptions from Berrow Medical Centre. It IS possible, however, to ask for your repeat prescription to be collected from Day Lewis Pharmacy within Berrow Health Campus, which is located next door to Berrow Medical Centre.
Security note: This repeat prescription form uses Hushmail Email Encryption. This means that if someone is eavesdropping on your Internet connection, they will not be able to read the traffic that you send and your repeat prescription is secured.
REPEAT PRESCRIPTIONS READY FOR COLLECTION
As you are no doubt aware, we have a drug budget for all medication that we issue at the medical centre. What is more, we are under constant pressure from the government to stay within that budget.
We ask you to help us by reminding you of the following:
- Do not request medication you no longer use. If you have stopped taking your medication let us know.
- Do not hoard medication at home.
- Sort out your medicines and order what you require on a monthly basis.
- Do not use another person's medication.
The computer system monitors how much is being prescribed and as a result if you request a medication before it is due there may be a delay before the prescription is issued. For example, if in the past two weeks you had received a repeat prescription for a month's supply our computer will tell us that the next prescription is not yet due. We recognize that it may sometimes be necessary to make early requests, for example when you are going to be away from home for some time, eg on holiday. If this is the case, please help us by putting a note on the counterfoil giving the reason for your early request. This may then avoid any unnecessary delay.
As you are no doubt aware, prescriptions have become very expensive. Remember the charge is made per item and it may be cheaper to get a 'season ticket' - see leaflet P11 (available from our Reception) for details.
The following are exempt from charges:
- Men and women over 60 years
- People under 16 years
- People under 19 years in full time education
- Pregnant women and new mothers up to one year after the birth
- People on income support or family credit
- People suffering from epilepsy, diabetes, hypothyroidism, diabetes insipidus, Addisonís disease, myasthenia gravis.
Forgotten your usual prescription medications...
- Most Somerset Pharmacies can provide an emergency supply at the request of your home GP
- Please speak to a local community pharmacy first
- Then please contact your home GP practice and ask them to contact the pharmacy to arrange an emergency supply.
For further information for visitors to our area please click here