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INFORMATION FOR PATIENTS:- Requests for an Over The Counter Prescription

A GP, nurse or pharmacist will generally not give you a prescription for over-the-counter (OTC) medicines for a range of minor health conditions. Instead, OTC medicines are available to buy in a pharmacy or supermarket.

The team of health professionals at your local pharmacy can offer help and clinical advice to manage minor health concerns. If your symptoms suggest it's more serious, they'll ensure you get the care you need.

Click here for further information.

If you are taking a regular course of medicines and require a further supply (after the doctor has seen you initially), you can request a repeat prescription in any of the following ways:

Drop In A Prescription Request

We have a special collection point at the main reception to avoid any waiting. There is also an information notice telling you when to collect your prescriptions. Any prescriptions left when the Surgery is closed will not be processed until the next working day and you should allow additional time to collect your prescription eg prescriptions left over the weekend will not to ready for collection until Wednesday afternoon.

At Your Local Pharmacy

You can drop your prescription into your selected pharmacy and they will deliver the request to the Medical Centre. Please leave two extra days for your request to be processed. View the local Pharmacy opening times here.

Post In Your Prescription Request

Send to:

The Prescription Department
Burnham Medical Centre
Love Lane

The prescription is processed and ready for collection or delivery to the chemist in the usual way. Please allow for postage time plus the usual three working days at the medical centre.

If you would like us to return your prescription via the post please enclose a stamped addressed envelope. Allow a few extra days to include posting time.

Telephone Requests

Burnham and Berrow Medical Centre does not take Repeat Prescription requests over the telephone for the following reasons:

Patient safety – we have been advised by our Medical Protection Society that the majority of prescription errors are made following telephone requests.

The patient safety concerns are usually said to be as a result of:

  • insufficient details given by the patient,
  • delayed communication from the hospital or
  • administration problems
  • misunderstanding between the patient and prescription clerk.
  • Complaints from patients – we get numerous complaints from patients about the standard of the service we provide on this line. Despite our requests to only use this line if you are housebound and have no other way of ordering, we are unable to keep up with the demand of this ever increasing workload. We do not wish to compromise the standard of our services in the future.

We understand this may cause patients inconvenience and some concerns when this service is no longer available, but there are many ways that prescriptions can now be ordered that do not rely on telephoning the surgery, as outlined above.

Order Your Repeat Prescription Online

Please be aware that our e-mails are only read and actioned during normal surgery opening hours.
Please ensure that you allow sufficient time for your prescription to be ready when ordering via email.

IMORTANT NOTICE: Please be aware that it is NOT possible to collect repeat prescriptions from Berrow Medical Centre. It IS possible, however, to ask for your repeat prescription to be collected from Day Lewis Pharmacy within Berrow Health Campus, which is located next door to Berrow Medical Centre.

Although sending information across the Internet means that privacy of data cannot be absolutely guaranteed, our online forms offer high levels of security. The forms use HTTPS and SSL (using a 64 bit certificate) to encrypt data sent to and from your computer when using the site and our server environment is PCI DSS certified - the highest standard of security associated with e-commerce and online finance solutions.

Form submissions are stored on the server for 28 days and are encrypted using DES Encryption paired with RSA Encryption, secured with a private key known only by the GP Practice.

Should you have any concerns about sending your personal details using the web, please use one of the alternative methods offered by our organisation

Synchronising your prescriptions

Do you have one or more item of regular medication which runs out at different times during the month?

Do you then end up reordering medication more than once a month?

We can help by syncronising your medication. Click on the link to our leaflet below for full details:

Prescription Syncronisation Leaflet

PATIENT ACCESS and prescription ordering:

Patient Access is a service that allows you to view certain aspects of your medical records at Burnham & Berrow Medical Centre. There are other features which may be available to you in the future but at present if you sign up to patient access you can:

Order your repeat prescriptions

View your repeat medication list

View what immunisations you have had

View your recorded allergies

Request to change you personal details.

PATIENT ACCESS - A NEW FACILITY - click here for further details

Run out of your regular medication?

Follow the link above for information




















Online Repeat Prescriptions

Click here to complete our online repeats form.

Drug Wastage

As you are no doubt aware, we have a drug budget for all medication that we issue at the medical centre. What is more, we are under constant pressure from the government to stay within that budget.

We ask you to help us by reminding you of the following:

  1. Do not request medication you no longer use. If you have stopped taking your medication let us know.
  2. Do not hoard medication at home.
  3. Sort out your medicines and order what you require on a monthly basis.
  4. Do not use another person's medication.

The computer system monitors how much is being prescribed and as a result if you request a medication before it is due there may be a delay before the prescription is issued. For example, if in the past two weeks you had received a repeat prescription for a month's supply our computer will tell us that the next prescription is not yet due. We recognize that it may sometimes be necessary to make early requests, for example when you are going to be away from home for some time, eg on holiday. If this is the case, please help us by putting a note on the counterfoil giving the reason for your early request. This may then avoid any unnecessary delay.

As you are no doubt aware, prescriptions have become very expensive. Remember the charge is made per item and it may be cheaper to get a 'season ticket' - see leaflet P11 (available from our Reception) for details.

The following are exempt from charges:

  • Men and women over 60 years
  • People under 16 years
  • People under 19 years in full time education
  • Pregnant women and new mothers up to one year after the birth
  • People on income support or family credit
  • People suffering from epilepsy, diabetes, hypothyroidism, diabetes insipidus, Addisons disease, myasthenia gravis.


Once your prescription is ordered from us and you have notified us of your preferred pharmacy we can set a reminder for your prescription to be electronically delivered to their computer system from our system. This removes the need for paper copies to be collected and delivered thus preventing breaches in confidentiality and loss of the paperwork.

Please note we are unable to send certain appliances and ‘controlled drugs’ ie Diazepam via this method.

Electronic Prescription Service (EPS) -

What Does This Mean For You?

If you usually collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop. You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.

Is This Service Right For You?

Yes, if you have a stable condition and you:

  • don’t want to go to your GP practice every time to collect your repeat prescription.
  • collect your medicines from the same place most of the time or use a prescription collection service now.

It may not be if you:

  • don’t get prescriptions very often.
  • pick up your medicines from different places.

How Can You Use EPS?

You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose:

  • a pharmacy.
  • a dispensing appliance contractor (if you use one).

Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don’t need a computer to do this.

Your tear off slip to reorder your next prescription will be provided by the pharmacy when you collect your medication – please ask them if they have not provided this for you”

Can I Change My Nomination Or Cancel It And Get A Paper Prescription?

Yes you can. If you don’t want your prescription to be sent electronically tell the Prescription Clerk at the Medical Centre.

If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Please remember that it is important to tell them before your next prescription is due or your prescription may be sent to the wrong place.

How Do You Register For This Service?

You can download a copy of the Patient Access Online Application Form from our website or request a copy from our reception staff. Return the completed form along with a photo ID (passport or a driving licence) to Burnham Medical Centre (not Berrow). For security reasons we are unable to accept other forms of ID. Our Registrations Department will process your application and write to you with your personal log in details. You can then log in to the website and follow the Booking Appointments Online link to book an appointment or cancel a booked appointment (up to 2 hours before the appointment time).


Did you know you can save money with a prescription prepayment certificate (PPC)?

If you know you’ll have to pay for a lot of NHS prescriptions it may be cheaper to buy a prescription prepayment certificate (PPC) – effectively a prescription 'season ticket'. A PPC covers you for all of your own NHS prescriptions, including dental prescriptions, no matter how many items you need. However, this does not include other health costs, for example the provision of wigs and fabric supports which are only provided through the hospital service.There are two PPC options to choose from:

  1. A three month PPC costs £29.10 and could save you money if you need more than three prescribed items in three months
  2. A 12 month PPC costs £104.00 and could save you money if you need more than 12 prescribed items in a year

For further information and the online application form please follow the link below:



Please assist us by not requesting a 'same day' prescription for any other medication if you have run out of medications classed as routine we will endeavour to provide a prescription the following day depending on the time of your initial request. You or your representative will need to do this in person ideally at Burnham reception you request may be delayed if made at Berrow.

Thank you for your co-operation

ON HOLIDAY? Forgotten your usual prescription medications... DONT PANIC!

  • Most Somerset Pharmacies can provide an emergency supply at the request of your home GP
  • Please speak to a local community pharmacy first
  • Then please contact your home GP practice and ask them to contact the pharmacy to arrange an emergency supply.

For further information for visitors to our area please click here

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