YOUNG PEOPLE FRIENDLY SERVICES AT
BURNHAM & BERROW MEDICAL CENTRE
ARE YOU AGED BETWEEN 13-19? THEN YOU’RE WELCOME!
Young Adult Drop-In Clinic
Every Thursday New times of- 3:30pm- 5:30pm
Burnham and Berrow Medical Centre Young Adult Clinic (YAC) is a confidential service for young people.
We are really pleased to announce that the Young Adult Clinic has secured for the second year running The RESPECT Gold Award .This is great news as we constantly strive to deliver a high standard of care at all times, and ensure that we address all health issues concerning young adults. By securing the award for the second year running clearly states that we have been recognised again for the excellent work we do with young adults.
Our service provides a safe and confidential environment for ALL young people registered with the practice, to discuss their health issues ( we will see any young adult who are not registered with the practice for Sexual Health issues).
The clinic has been running now for over 25 years and over those years the service has developed from being a Family Planning Service to being able to deal or refer to the appropriate bodies regarding broader issues for example. Bullying, depression, sexual identity, disability, abuse, smoking, eating problems, relationships and any issues that cause you concern.
We have a YAC leaflet which outlines the services we provide and some very useful web-sites please pass onto your friend, girlfriends and boyfriends.
The staff of the Young Adult Clinic would also like to thank you for attending this service and for all your comments and feedback which has helped us to make a difference in the way young adults services are delivered. We are always open to new suggestions regarding the clinic so please do not hesitate to inform us by completing one of the suggestion forms available in the Clinic.
Burnham and Berrow Medical Centre is committed to providing a safe and confidential environment for ALL young people registered with the Practice to discuss their health issues such as:
in fact, ANY issue that cause YOU concern other than minor physical ailments
The young adult clinic is run by both doctors and nurses who are trained in dealing with young people.
You are more than welcome to bring along a friend or parent for support.
We encourage feedback on our service, by completing one of our evaluation questionnaires.
It is your clinic, so it is important that we understand as a community of young people what we can do to improve the service. And continue to be young people friendly!
Who are the YAC team?
YAC doctors David and Mike take it in turns to see under 20 year olds at our YAC together with nurses Lucy or Lynne. You will be welcomed by Nicolle who looks after the paperwork for you.
No titles are used at the Clinic, just first names.
The only reason why we might have to consider passing on confidential information without your permission, would be to protect you or someone else from very serious harm. We would always try to discuss this with you first.
However, if you registered at Burnham & Berrow Medical Centre and require help but cannot make the Drop-in-Clinic, ask at reception to speak to a YAC Medical Team Member. If this is not possible, you can ask to see one of our doctors. If you would feel more comfortable, you can bring a friend or relation with you for support.
Burnham Medical Centre YAC has, in achieved the Gold RESPECT award and we became the first GP practice in Somerset to be awarded “You’re Welcome” accreditation status by the Department of Health.
We are delighted to have been awarded the Young People Friendly Approved Certificate of Recognition for 2014
The “Young People Friendly” status is only given to services that go the extra mile for their young clients and set a “gold standard” in service quality. To achieve the award, we had to be able to show that we have improved the accessibility, choice and quality of services offered to young people aged 11-19 years.
YOUNG ADULT FEEDBACK FORM
If you are under 20 years old, we would like to hear your feedback on the young people's services offered by us at Burnham & Berrow Medical Centre.
Please download the YAC Feedback Form via the link below and drop it into Reception at either Burnham or Berrow Medical Centre. Thank you - your views are important to us.
YAC Feedback Questionnaire
YOUNG PERSONS AMBASSADOR
ARE YOU A BURNHAM & BERROW MEDICAL CENTRE PATIENT AGED BETWEEN 15 AND 19?
- LOOKING TO ENHANCE YOUR CV?
- WORKING TOWARDS A DUKE OF EDINBURGH AWARD?
BURNHAM & BERROW MEDICAL CENTRE COULD BE LOOKING FOR YOU TO BECOME OUR
YOUNG PERSONS AMBASSADOR:
- BRING NEW IDEAS TO OUR YOUNG PERSONS SERVICE.
- BE INVOLVED WITH MAKING CHANGES.
- BECOME A SPOKESPERSON FOR YOUNG PEOPLE.
PLEASE LEAVE YOUR CONTACT DETAILS AT RECEPTION FOR A MEMBER OF THE YAC TEAM AND WE WILL BE IN TOUCH.
Check out the Young People's Contraception and Sexual Health Services website especially for Somerset young people www.somersetcsh.co.uk including information on teenage pregnancy
SEX – WORTH TALKING ABOUT:
Straightforward information and advice to make it easier to discuss everything to do with sexual health
Ring 0300 123 2930
Promise is a Somerset county-wide mentoring and Advocacy service for young people and children aged between 5 and 19 who are experiencing difficulties at home, in care or with education and training
NATIONAL CAREERS SERVICE
Advisers offer careers information, advice and support to 13 – 19 year olds between 8am and 10pm seven days a week
Sign up to YCNet today to join our supportive, online community of young carers for discussion or for advice from our qualified youth workers.
What is a Young Carer?
Do you help or look after someone in your family? Is this because they are ill, disabled, or have problems with drugs or alcohol or their mental health? You might be doing the shopping for them, or the cooking, or housework. Perhaps you help them wash or dress? Or maybe you spend time cheering them up. Whatever it is you do, it means that you can call yourself a “Young Carer” and it also means that this website could have information to help you.
Somerset Young Carers Project Worker (Taunton and West Somerset)
Tel: 01278 437368 or Mobile No. 07919540089
YOUNGMINDS - THE VOICE OF YOUNG PEOPLES MENTAL HEALTH & WELLBEING
YoungMinds is the UK’s leading charity committed to improving the emotional wellbeing and mental health of children and young people.Visit their website :http://www.youngminds.org.uk/
Young People's Peer Support Group
Somerset Suicide Bereavement Support Service which is available to anyone in Somerset. For further information please visit the website below, where you can find dates and times of local groups.
T: 0300 330 5463 Helpline
Concerns, Complaints and Compliments- How to be heard
At Burnham & Berrow Medical Centre we believe that young people should have a voice. When things go well and when they don’t go well, we want to know.
We want to listen; your comments will help us improve our services to meet your needs.
Anyone who has received healthcare from us can raise a concern/complaint.
If you are not able to do so on your own then a parent/carer, relative or friend can do it for you as long as they have you permission.
If you feel that you have not been treated fairly when accessing our services and want to complain, the quickest way to get any concerns or complaints sorted out is to tell the doctor, nurse or a staff member how you feel.
If, after this, you are still unhappy or you do not want to talk to them face to face, you can:
- or speak to
Terri Huxtable - our Practice Manager
Young Carers - Is this you?
A young Carer is someone under 25 years old, who gives unpaid support to someone they know who is ill, frail, disabled or has mental health or addiction problems. It could be your Mum, Dad or any family member for example.
If you’re a young Carer and want help or support, we may be able to help you
Please contact the surgery and ask to speak to one of our Young Carers Support on 01278 795445 or e-mail them at firstname.lastname@example.org
Our Support Team will listen to you and help you to find help and support whilst you are helping the person you are caring for.